Agilent Technologies, Inc. Post AE in Seoul, South Korea
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Delivers technical expertise for solution implementation to customer based on Agilent products and services. Is focused during various phases of the process including requirements analysis, feature-by-feature demonstrations, benchmarks, competitive positioning, and implementation/execution, generally allocated by project and engineering services. Understands customer’s problems, recommends solutions to meet their needs, and ensures customer satisfaction. Integrates Agilent products and services (at the system/solutions level) into customer’s environment. Ensures the product functions per specifications. Also ensures our system solution platform is functioning properly at the customer site. May be product or technology focused. May deliver customer training classes and consulting related to our application, as well as assist in pre-sales, as part of their tasks.
Discipline: POST Application Engineering : Provides both post-sales technology support and technical solution services including in on-line technical support, customer education, root cause analysis for complex problems, and application support for assigned products to external/internal customers. The level of support provided is consistent with Agilent defined entitlement. This includes the support that results in timely problem resolution through the most cost effective channel for the customer and proactive preventative actions. Also support Agilent CrossLab and should visit customer sites to remain current on supported products. And leverage Pre and Post interactions with customers to identify and qualify further revenue opportunities and relays qualified information to sales when it appropriate.
Bachelors or Master Degree or University Degree or equivalent
Minimum of 4 years relevant experience, with typically 5 to 8 years
Proven expertise in Atomic Spectroscopy with method development, especially with ICP-MS, ICP-OES or equivalent Atomic spectroscopy
Demonstrated expertise in multidimensional inorganic application and the use of a variety of sample preparation types would be desirable
Experience in the analytical workflows, spectroscopy applications, compliance and laboratory
Additionally experiencing using HPLC/GC will be advantageous
Date Posted: 01/Feb/18
Job Title: Post AE
Business: Agilent CrossLab Group
Job Category: Support / Service
Job Sub-Category: Application Engineering
Region: Asia Pacific
Country or Area: Korea
Shift: Day Job
Job Type: Experienced
Travel Required: Yes, 100% of the Time
Duration (Temp Positions Only): Not applicable
HR Country Location: Korea
HR Town/City Location: Seoul