General Electric MR IB Applications Specialist in Seoul, South Korea
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
The MR IB Applications Specialist is responsible for providing the formal technical and clinical support for Installed Base customer.
Responsibilities may include training, customer service activities and Option & Upgrade sales supporting as part of Service Sales activities. On top of this transactional customer support, the MR IB application specialist is also required to develop clinical training contents to differentiate MSA and strengthening the competitive advantage by partnering with SVC sales commercial team. This position will play a critical role in terms of customer satisfaction and build strong service value proposition during life cycle. This IB application specialist will closely working with MR modality team to exchange the knowledge, share customer experience and support each other to provide the best service to customers.
Key duties will include (and not limited to):
Providing expertise anywhere from product demonstrations, to implementation and on-going support
Address customer satisfaction issues related image quality and education with sense of urgency and proactively seek opportunity to improve customer experience
Support IB retention through continuing education and optimization of equipment utilization by customer
Developing, coordinating and delivering product training to customers and build solid customer relationships
Become recognized expert in product/clinical technical competencies, answer a wide range of questions concerning software and clinical applications.
Producing well-written post-training reports and provide regular feedback on customer satisfaction and needs
Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
Support customer events, trade shows and professional conferences with educational training
A suitably qualified clinical or technical professional in Diagnostic Radiography / Medical Radiation science (Bachelor of Applied Science in Diagnostic Imaging).
Demonstrated skills in clinical scanning on current products / platforms.
A clear thinker with the ability to interpret and translate complex technical data and systems.
Possess strong analytical and problem solving skills.
Ability to work in a team environment.
Exceptional communication and well-developed interpersonal skills will allow you to build effective relationships with key stakeholders and collaborate on the bigger picture.
Proficiency in computer skills in Microsoft Office Suite products
Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows
Bi-lingual capability for global communication & education
Strong presentation skills (public speaking and lecture experience desired)
Demonstrated ability to understand and present complex material in understandable terms
Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
Team oriented with a customer satisfaction mindset
Ability to multi-task effectively and manage multiple priorities at one time
Willingness to be flexible/adapt to changing work environments
Clinical experience in large hospital/university setting preferred
Three or more years of demonstrated clinical scanning skills in specific modality
Current GE product experience desired
Locations: Republic of Korea; Seoul