Oracle Client Success Director - PaaS in Seoul, South Korea

Client Success Director - PaaS

Preferred Qualifications

Job Description: Platform & Infrastructure Cloud, CustomerSuccess Leader, Korea

Job Level: M4/M5 Location: Seoul, Korea.

Oracle is rapidly

transforming itself into a hyper scale cloud player by aggressively rolling out

a comprehensive portfolio of Application, Platform and Infrastructure services.

Platform (PaaS)

& Infrastructure (IaaS) as Service solutions in Oracle Public Cloud are

integrated with social, mobile and analytic capabilities, helps deliver the

experiences customers expect, and the performance the market demands.

To ensure Rapid Implementation &

Successful adoption of Cloud, Oracle has created the Customer Success

Organization. Platform & Infrastructure Cloud,

Customer Success team aims to increase adoption, enhance value contribution to customers


Successful coverage through the

Customer Life Cycle

Providing best of industry

service to maximize customer satisfaction and enable business requirements

Leading innovation, expertise and

specialization through a high performance organization



the Head of Platform & Infrastructure Cloud, Customer Success – Korea you will be responsible for developing & managing a high performance team, dedicated

to drive Customer Life Cycle Management, building strategic value-add customer

relationships, providing best in class services and ensuring customer

satisfaction. To do this you will need to develop the CSM team, foster

alignment with internal stakeholders and drive operational excellence whilst supporting best-in-class customer engagement and enabling

the expansion of the Oracle customer base.


to APAC Platform

& Infrastructure Cloud, Customer Success Leader.

You will:

  • Motivate and develop a team of

high caliber Customer Success professionals to drive high performance,

individual and career growth

  • Develop a successful coverage and engagement strategy for

the CSM business in Korea across various Technology pillars, aligned to the Field Sales organization

  • Develop, implement and accomplish short, medium and

long-term vision for Customer Success in the region through people and business


  • Define and measure group goals and team performance against

specific target objectives including account

penetration and activity levels

  • Direct

and ensure the implementation of operational policies through subordinate

managers and individuals

  • Establish strong, lasting and collaborative relationships

with the Technology Sales Management and Field organization, Oracle Digital

Prime and other LOB’s to ensure the success of the Customer Success and

Renewals business

  • Improve internal processes and systems to achieve

operational performance that meets or exceeds goals

  • Build customer and external

partner relationships to ensure high service delivery

  • Manage and negotiate escalations for internal issues and

between Oracle and customers/partners to achieve positive outcome and influence


  • Align with the PaaS & IaaS Implementation Success and Renewals

leadership to ensure excellence in execution and the achievement of regional renewals and expansion


  • Contribute to the strategic direction of the Customer Success team

through leading and participating in internal management initiatives, also at a

global level

  • Be a leader with high levels of

energy, passion, creativity and enthusiasm

Success will be realized by driving

the Customer Life Cycle management across all Korea customers and achieving solution

adoption, customer reference ability, contract renewals & expansions.

EssentialKnowledge, Skills, Abilities, and Background

  • Experience

in establishing and effectively running an organization across Korea.

  • Exposure

to Korea markets

  • Excellent

interpersonal, communication and leadership skills

  • Strong

track record with 10 years management and commercial experience

  • Substantial

people management/leadership experience, with 5 years at senior management /Director

level managing teams (25 people)

  • Proven

communication, consulting and relationship-building skills: credible account

manager engaging with up to C-level Execs.

  • Knowledge

of following technical areas:

o PaaS: Database (Oracle Preferred), BI, Big

Data, Java, Integration, IoT, and Mobile.

o IaaS: Compute, Storage and Network

  • Previous

experience for a Cloud Vendor

  • Knowledge

of Oracle’s products/solutions and competitive products

  • Ability

to work within a highly competitive and complex environment

  • Capable of building and maintaining strong relationships

with a diverse set of internal and external constituencies including senior

level executives, legal, technical, finance, support, sales and marketing


  • High

levels of energy, creativity and enthusiasm

  • Strong

people/communication skills

  • Enthusiastic

and highly motivated person with a desire to work in a start-up environment

  • MBA

and/or Engineering, Computer Science or Math background highly desired

Detailed Description and Job Requirements

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Drive operational performance goals and will be responsible for achieving quarterly targets in terms of renewal rates to maximize revenue and minimize cancellations. Build team, improve internal processes and systems to achieve operational performance that meets or exceeds goals. Establish and measure group goals and team performance against specific target objectives. Participate in strategic and tactical planning for the division. Builds on going customer relationships to drive renewals, maximize timely renewals and up sell to the client. Owns resolution of client issues acting independently. Plans regional coverage and staffing models. Interfaces with virtual team to accomplish goals.

Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Prefer 12 years of professional experience with at least 5 years People Manager experience as well as PandL responsibility for at least 3 years. Successful track record in information systems implementation of client experience management or related experience. Experience managing high level client relationships and escalations.

Job: Sales

Location: KR-KR,Korea-Seoul

Job Type: Regular Employee Hire

Organization: Oracle