General Electric Service Leader for Bently Nevada (BN) - Korea in Seongnam, South Korea
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Reporting to the APAC Service Leader, the Service Team Leader (Korea), for the assigned customer portfolio, is responsible for services contracts performance, including managing customer relationship and communication, scoping, planning, executing outages to achieve customer satisfaction, and identifying emergent work, to contribute to the country’s business objectives.
Overall business management duties for assigned field service engineers for Korea region including on time execution of timesheet submission, expense report & field report submission, invoice issuance, productivity and efficiency monitoring of Field Service Engineers in Korea region and deliver continuous improvement on key Service metrics, Quality and EHS compliance.
Ensure operational excellence in the areas of integrity, controllership and compliance around field service deliver, supplier & Contractor EHS requirements, and revenue recognition
Lead efforts to ensure Customer Service excellence for assigned customers
Services feedback return >75%, with the high quality score- Manage services quality issue
Report weekly revenue forecast and Project backlog update in coordination with local finance
Provide this in order to establish revenue forecast
Appropriate revenue recognition as per guidelines
Responsible to increase productivity and efficiency, and deliver continuous improvement on key Services metrics
Collaborate with Sales, FAEs and Commercial Operations to respond to customer inquiry as well as Service Agreement contracts.
Ability to manage and plan resources effectively
Bachelor of Business/Engineering or equivalent or minimum 5+ years Field Service experience
Oil & Gas / Power Generation / Petrochemical industry experience
Strong business acumen and commercial savvy
Energizing and inclusive team builder
Excellent interpersonal skills to communicate effectively at all levels of organization and to external customers
Exceptionally strong customer service mindset
Strong verbal and written communications skills
Proven leadership effectiveness to develop team in a matrix environment, create and communicate business vision clearly, lead and execute business strategies, leverage knowledge of operational management techniques and financial data
Influencing skills with passion and tenacity to maximize team performance
Six Sigma Green Belt certification or BB certified
Service Site lead or equivalent experience
Customer focus: excellent communication, presentation, interpersonal skill
Ability to work multiple project simultaneously and effectively in a cross-functional team
Proficiency in English.
Be self-motivated and able to work under high pressure and constraint time, committed and process oriented
Possess Courage to take calculated risk and be open-minded.
Project Management/ Risk Management is an advantage
Locations: Republic of Korea; Seongnam