U.S. Army Medical Command Medical Support Assistant (Office Automation) in United States

Job Overview

Job Overview
Summary

Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in the military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army.

About the Position: Must be able to satisfy the requirements of the 26JUL12 DODI 1400.25 V1230, DoD Civilian Personnel Management System: Employment in Foreign Areas and Employee Return Rights. Visit http://www.dtic.mil/whs/directives/corres/pdf/140025v1230.pdf.

THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT.Applications will be accepted until the positions are filled and/or the closing date, whichever event occurs first; consequently, the position may be filled before the posted closing date. The first cut-off date is July 26, 2017. From that point applications will be referred as received. Incomplete application packages will not receive consideration. The position will be filled in multiple locations. Please annotate which location(s) you are interested.

Korea the Land of the Morning Calm has transformed itself into an economic power house in less than five decades. Information about Korea visit the United States Forces Korea (USFK) website: http://www.usfk.mil/usfk/hot-topic.thinking.of.coming.to.korea.355

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

  • 30 Percent or More Disabled Veterans
  • Current Department of Army Civilian Employees
  • Current Permanent Department of Defense (DOD) Civilian Employee (non-Army)
  • Excepted Service Overseas Family Member Appointment
  • Family Member Preference (FMP) for Overseas Employment
  • Interagency Career Transition Assistance Plan
  • Military Spouse Preference (MSP) for Overseas Employment
  • Non-Appropriated Fund Instrumentality (NAFI)
  • Non-Department of Defense (DoD) Transfer
  • People with Disabilities, Schedule A
  • Reinstatement
  • Veterans Employment Opportunity Act (VEOA) of 1998
  • Veterans Recruitment Appointment (VRA)
Duties
  • Responsible for the clerical duties inherent to the in processing (reception), care, and out processing (transition) of outpatients, families/caregivers and guests.
  • Maintains and monitors patient appointment schedules for the clinic/practice.
  • Receives patients and visitors as the initial point of contact, in person or telephonically.
  • Obtains identifying information and determines the nature of the visit/call.
  • Ensures eligibility for care, and contacts Patient Administration for verification.
  • Resolves complaints of a local administrative nature, and refers other complaints to the appropriate authorities.
  • Maintains all patients' records, both electronic and paper, according to regulation ensuring each entry contains proper patient and health care provider identification.
  • Types routine correspondence, progress reports, medical statements, memoranda, and statistical reports using various automation systems and programs.
  • Follows clinic/practice communication procedures, which may include operating emergency phone lines, public announcements systems and emergency alarms.
Supervisory Status

No

Promotion Potential

5

Travel Required
  • Occasional Travel
  • You may be expected to travel for this position.
Relocation Authorized
  • No
Who May Apply
This job is open to…

Status Candidates and VEOA Eligibles, Excepted Service Overseas Family Member Appointment, Family Member Preference (FMP) for Overseas Employment, and Non-Appropriated Fund Instrumentality (NAFI)

Questions? This job is open to 3 groups.

Job Requirements

Job Requirements
Key Requirements
  • The initial overseas tour for AREA I, Tongduchon, is 12 months.
  • The initial overseas tour for AREA I, Uijongbu, is 12 months.
  • The initial overseas tour for AREA II, Seoul, is 36 months.
  • The initial overseas tour for AREA III, Pyong Taek, is 36 months.
  • The initial overseas tour for AREA IV, Taegu, is 36 months,
  • The initial overseas tour for AREA IV, Camp Carroll, is 36 months
Qualifications

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes experience performing administrative and/or clerical support duties such as scheduling appointments, maintaining records or files and providing information to patients, professional medical staff, and the general public; and utilizing a personal computer and office automation software programs. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you may qualify if your education meets the definitions below:

Education substitution: Applicant must possess four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

Combination of Education and Experience: If you have some, but not all, of the experience or education described above, you may still qualify by combining the amount of creditable experience and education that you possess..(To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.The total percentage must equal at least 100% to qualify.)

You will be evaluated on the basis of your level of competency in the following areas:

  • Health Care Data Entry and Management
  • Patient-focused Customer Service
  • Speaking

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent.

Candidates may be advanced without time restriction to positions up to GS-5 if the position to be filled is no more than two grades above the lowest grade the employee held within the preceding 52 weeks

Only degrees from an accredited college or university recognized by the Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and U.S. Department of Education websites at - http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html

Foreign education must be evaluated for U.S. equivalency in order to be considered for this position. Please submit your foreign education evaluation with your application.

Other Requirements: Click herefor expanded definitions.

  • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • You will be required to provide proof of U.S. Citizenship.
  • Two year trial/probationary period may be required.
  • Appointment is subject to the completion of a favorable suitability or fitness determination.
  • Direct Deposit of Pay is Required.
  • This position requires an initial background investigation.
  • This position has a mandatory seasonal influenza vaccination requirement and is therefore subject to annual seasonal influenza vaccinations.
Security Clearance

Public Trust - Background Investigation

Additional Information

Additional Information
What To Expect Next

If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

The documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "incomplete application" and you will not receive further consideration for this job.

BENEFITS

Review our benefits

Other Information
  • If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
  • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
  • If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
  • Applicants must comply with the Exceptional Family Member Program requirements as outlined in the DoD Instruction 1315.19.
  • U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement.
  • Locality pay does not apply in the overseas area.
  • On this overseas accompanied tour, medical and DoDDS special education services may not be available in the immediate location of this position.
  • In the overseas areas, access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only. Medical care may be provided by host nation providers. The availability and level of care at host nation medical facilities will vary by location. Movement overseas may require you to initiate a change in your health benefits plan to ensure coverage.
  • Pay retention may be offered to successful applicants for positions at overseas locations. For this provision to apply to employees already overseas, the selected individual would have to require a permanent change of station move and would have to be selected as a result of a recruitment effort that had been extended outside of the overseas command involved.
  • Selectees initially recruited from the United States may receive certain foreign area benefits such as: Living Quarters Allowance (LQA) or government quarters, home leave, etc. (Subject to approval)
  • Selectees recruited outside the U.S. will have their eligibility for foreign area benefits determined at the time of hire.
  • Overseas allowances may be authorized in accordance with Department of State Standardized Regulation (DSSR) and DoDI 1400.25 volume 1250. http://www.dtic.mil/whs/directives/corres/pdf/1400.25-V1250.pdf
  • For positions in a foreign country, that country's laws or international agreements may have a direct impact on the ability of an employee's same sex domestic partner or spouse to accompany the employee and receive certain benefits. If you believe you may be affected by these laws and agreements, you should familiarize yourself with relevant information before applying for or accepting this position.
  • This is a Career Program (CP) 53 position
  • Multiple positions may be filled from this announcement.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/474448300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Open & closing dates: 2017-07-17 to 2018-01-13

Salary: $28,545 to $37,113 / per year

Pay scale & grade: GS 5

Series: 0679 Medical Support Assistance

Appointment type: Permanent

Work schedule: Full-Time

Job announcement number: FEEZ171095627420S

Control number: 474448300