Akamai Technologies, Inc. Technical Support Engineer in Seoul, South Korea
Technical Support Engineer
Jul 06, 2017 Post Date
009167 Requisition #
About the Job –
The excellent service we bring to our customers is one of our most valuable assets in the market. As an Akamai Technical Support Engineer you will be an integral member of a team responsible for quickly resolving highly technical, complex issues and providing solutions to customer problems. You will be critical in maintaining the trust of our customers when working with our customers' technical operations teams to define the issue, resolve it, or enlist a cross-functional team to resolve it. To deliver the best possible service, you will cooperate with the professional services and International Account Team.
About the Team -
You will be part of the International Technical Support Organization supporting our global customers, which include many Fortune 500 corporations. You will be dealing with them on a daily basis as the primary interface in supporting the technical aspects of Akamai network services and applications they use.
Work and resolve technical problems and issues reported from the technical staff of our customers related to Akamai’s products and CDN Infrastructure.
Demonstrate leadership and work independently to resolve complex technical problems, including escalation to our product engineers as necessary.
Demonstrate Customer Orientation: You are able to understand quickly what the customer wants and the associated technical and business impact.
Work with an English and Korean speaking, multicultural team, operating in different time zones.
Show your ability to mentor and guide other members of the Technical Support Organization.
Work closely with, and manage issue-specific cross-functional teams composed of Engineering, Operations, Sales, Professional Services, and Account Management representatives.
Develop methods and best practices for delivering outstanding service.
Participate to share knowledge through creation of knowledge base articles about solved issues.
Define, coordinate, and prioritize customer feedback and convert it to ideas into engineering requirements for future enhancements to Akamai's services, in addition you will team up with Engineering and Product Management to implement these enhancements.
Flexible working time (for example willing to work “occasionally” shifted hours or weekends).
Basic Qualifications -
BS/University Degree in Computer Science/Engineering. Masters/PhD or similar education/working experience.
3-5 years experience in engineering, systems administration, engineering support or consulting.
- Fluent Korean and good English language skills are required.
Experience with UNIX shell scripting, Perl, Java.
In depth knowledge of HTTP, SSL, DNS, network routing, common network protocols (TCP/IP) and tools (ping, traceroute).
Strong analytical skills and technical writing skills; excellent communicator who can disseminate information in a clear manner to both business and technical audiences.
Must be able to resolve complex, highly technical issues; creative and able to "think-out-of-the-box", propose and implement new Solutions for customers.
Self-motivated and capable of managing multiple priorities and commitments.
Strong team players who enjoy working in a fast paced team atmosphere.
About Akamai Technologies
Akamai is the global leader in Content Delivery Network (CDN) services, making the Internet business ready—fast, reliable, and secure—for its customers. The company's advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionizing how businesses optimize consumer, enterprise and entertainment experiences for any device, anywhere. Headquartered in Cambridge, MA, Akamai has offices around the world and operates the most pervasive, highly distributed CDN—with more than 200,000 servers in 110 or more countries—delivering up to 30% of all Web traffic. Learn more atwww.akamai.com/careers.
Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity.
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status. If you'd like more information about EEO rights under United States law, please click here.