Schneider Electric Customer Service Representative in Seoul, South Korea

Responsibilities:

Need senior CCC CS (Customer care) agent, who is ready to become team leader level at any time.

Provide 1st level general support pre-sales and post-sales, telephone, mail and electronic to SE customers and partners or assure a proper escalation to the 1st level customer support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools;

Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs;

Provide support to the customers for commercial and logistic returns product;

Provide support to the customers for solving the logistic and commercial complaints;

Proactive information communication;

Complete documentation and follow up on all commitments and customer details;

Actively create/modify knowledge database;

Lead generation with purchase inbound call and outbound call for validation and transfer to IS team for Opportunity generation.

Collaborate with Marketing on new product launches

Ongoing proactive research and learning about new products, technologies and applications;

Participate in the interaction centre’s continuous improvement process;

Liaise between customers, After-Sales and Marketing regarding Product Quality Returns.

Requirements:

Education: Associate’s Degree requested, Bachelor’s Degree preferred;

Experience:

if bachelor degree in place, 7 – 8 years of experience are requested,

if Associate’s degree in place, 9- 10 years of experience are requested;

Fluent in English and the country that he/she supports language;

Previous experience in customer support or sales is desirable;

Previous experience in Inbound and outbound sales is desirable;

Working electrical knowledge an advantage.

Ability to multi task (logging queries while speaking with customers);

PC skills (Microsoft, Windows, ERPs);

Basic aptitude for learning technical concepts essential;

Excellent interpersonal, communications and time management skills;

Ability to work on own initiative, but also as part of a team;

Strong verbal and written communication skills are required;

Flexible and having the ability to learn quickly;

Previous CRM experience an advantage

  • Communication

  • CRM and Direct Marketing knowledge

  • Cross cultural

  • Effective report and email writing

  • Focus on customer

  • Others

  • Fluent English

Primary Location: KR-11-Seoul

Schedule: Full-time

Unposting Date: Oct 31, 2017, 11:59:00 PM

Req ID: 003IYJ