Schneider Electric Customer Service Representative in Seoul, South Korea

Responsibilities:

  • Provide 1st level general support pre-sales and post-sales, telephone, mail and electronic to SE customers and partners or assure a proper escalation to the 1st level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools;
  • Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs;
  • Order Management: enter, change, manage requests related to orders in cooperation with country representatives;
  • Provide support to the customers for commercial and logistic returns product;
  • Provide support to the customers for solving the logistic and commercial complaints;
  • Proactive information communication;
  • Complete documentation and follow up on all commitments and customer details;
  • Actively create/modify knowledge database;

  • Collaborate with Marketing on new product launches

  • Ongoing proactive research and learning about new products, technologies and applications;

  • Participate in the interaction centre’s continuous improvement process;

  • Liaise between customers, After-Sales and Marketing regarding Product Quality Returns.

_ _

_ _

Requirements:

_ _

  • Education: Associate’s Degree requested, Bachelor’s Degree preferred;
  • Experience:
  • if bachelor degree in place, 1 – 2 years of experience are requested,
  • if Associate’s degree in place, 3- 4 years of experience are requested;
  • Fluent in English and the country that he/she supports language;
  • Previous experience in customer support or sales is desirable;
  • Working electrical knowledge an advantage.
  • Ability to multi task (logging queries while speaking with customers);
  • PC skills (Microsoft, Windows, ERPs);
  • Basic aptitude for learning technical concepts essential;
  • Excellent interpersonal, communications and time management skills;
  • Ability to work on own initiative, but also as part of a team;
  • Strong verbal and written communication skills are required;
  • Flexible and having the ability to learn quickly;
  • Previous CRM experience an advantage.
  • Manage inbound purchase call and lead detection and creation and transfer to IS to opp. creation

  • Communication

  • CRM and Direct Marketing knowledge

  • Cross cultural

  • Effective report and email writing

  • Focus on customer

  • Others

  • Fluent English

Primary Location: KR-11-Seoul

Schedule: Full-time

Unposting Date: Aug 16, 2017, 11:59:00 PM

Req ID: 003IYJ