Applied Materials Software (Technical) Support Engineer I - (E1) in Icheon, South Korea

Performs routine assignments in the entry level to a professional job progression. Typically has knowledge of and exposure to fundamental theories, principles and concepts. Develops competence by performing structured work assignments. Uses existing procedures to solve routine or standard problems. Receives instruction, guidance and direction from others.

Key Responsibilities

  1. Understand, research, and resolve internal and external application and systems issues.

  2. Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.

  3. Participate in product testing, documentation reviews, and user conferences.

  4. Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.

  5. Attend Applied Materials’ classes in designated product line and external classes for third-party software.

  6. Provide on-going training to customers for technical and systems issues.

  7. Deliver updates and reports to managers, partners and peers

Functional Knowledge

  • Demonstrates conceptual knowledge of theories, practices and procedures within a discipline

Business Expertise

  • Applies general knowledge of business developed through education or past experience

Leadership

  • No supervisory responsibilities; accountable for developing technical contribution

Problem Solving

  • Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments

Impact

  • Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines

Interpersonal Skills

  • Exchanges straightforward information, asks questions and checks for understanding

Qualifications

Education

  • Bachelor's Degree

  • Up to 1 Years of Experience

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

Primary Location: Korea-Gyeonggi-KOR,Icheon

Job Title: Software (Technical) Support Engineer I - (E1)

Job: Engineering

Requisition ID: 1704737

Shift: Day Job

Travel: Yes, 20 % of the Time

Posting Type: Internal / External

Relocation Package: No Relocation