ASML CS Engineer (Experienced) in Hwasung, South Korea

Introduction

The Customer Support sector is responsible for the delivery, installation, initial training of and maintenance of ASML systems at the customer site, and is responsible for the necessary transfer of knowledge to the customer. Customer Support Engineering is responsible for providing technical support to customers and service engineers within the Customer Support organization.

Job Mission

The holder of this position reports to the Local CS supervisor.

Job Description

To provide technical support to customers and ASML Field Engineers in order to improve installation time and up-time of ASML machines in the field.

Education

Occasionally supports installs machines on- site for customers for his measurement / metrology competency On the basis of information received, analyses complex and specialist problems on site in cooperation with local fabteam & competency engineers. Co-work / advises local fabteam and competency engineers on-site about the direction in which solutions should be sought and/or solves the problem himself at the customer location. Is responsible for regular updating of his own and local Field Service Engineers knowledge so that each problem can be handled from locally available in depth product knowledge. Takes part in local availability / reliability projects in order to formulate demands concerning failure sensitivity and maintainability, and takes responsibility for implementing these demands in new and excisting products and install base. Transfers know-how by making presentations and giving on-the-job training as well as providing material for technical documentation and training. This position may require on call duty pending on location or assignment.

Experience

Engineering University graduate in Electrical Technology, Mechatronics, Mechanical Engineering, Physics, Computer Science. semiconductor related experience from 2 years to 5 years only.

Personal skills

Specialists with experience in a support department for high tech products.(for TWINSCAN / PAS/ NXT/EUV)

Context of the position

Strong technical familiarity and motivation. Good communication and customer skills. Verbal and written language skills in English. Analytical ability, flexible attitude to foreign travel. Good English communication level.

Location: Hwasung, South Korea

Level: Bachelor

Experience: 2-5 Professional

Available since: 2017-07-13

Functional area: Customer Support

Background: Optics, Chemistry/Material Science, Physics/Mathematics, Electronics, Mechanics

Reference: KR00460